We're here to help.
Questions about your store, your account or a charge — write to us, and a person from the ShopIgnitor team will get back to you.
Email support
For anything about your account, your stores, billing or a problem you've found.
support@shopignitor.com Write to usHow it works
Every step from describing your store to taking orders, with the screens you'll see.
Read the guideBefore you write.
I bought something from a store built with ShopIgnitor. Who do I contact?
The store itself. Each store is run by its own owner, who handles orders, delivery and returns — their contact details are on the store's contact page.
What should I include when I email support?
The email address on your account, the address of the store it is about, and what you saw — a screenshot helps a lot.
How do I report a store that breaks the rules?
Email us the store's address and what you found. See the Acceptable Use Policy for what is not allowed.
Can I change or delete my data?
Yes. Most details can be changed in your dashboard; for anything else, email us. The Privacy Policy explains your rights.