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Questions, answered.

Everything people ask about building and running a store with ShopIgnitor. Can't find yours? Contact us.

Getting started

What is ShopIgnitor?

ShopIgnitor turns a few sentences about your business into a complete online store — design, pages, products, copy, pictures, logo and checkout — and puts it online.

Do I need any technical skills?

No. You describe your store and answer a few questions. Hosting, pages, products and checkout are set up for you.

What should I write in my description?

What you sell, who it is for and the look you want — for example, "an organic skincare store for young professionals, with a clean fresh look". The more detail, the closer the first version.

Can I try it for free?

Yes. You can start for free; see the Pricing page for what each plan will include.

Building your store

How long does a store take?

Most stores are live in about ten to fifteen minutes. You can watch every step in the chat.

What does my store come with?

Home, shop, product, about and contact pages, a starter catalogue of products and categories, a logo, your brand colours, and a cart and checkout.

Can I use my own logo?

Yes. Upload it when you are asked about your logo, or let ShopIgnitor make one in the colour you choose.

What happens if a build stops?

Your answers are saved — press Try again in the chat. A build that does not finish returns its credit to your account.

Changing your store

How do I change my store?

Ask in the chat in plain words, or press Edit with Ignitor Builder and click anything on your page. See the Ignitor Builder guide for the details.

Can I change the design of one part of the page?

Yes. In the builder, open a section's Layout tab and pick another design. Your words and pictures move into it.

Can I undo a change?

Yes. Undo in the builder takes back your last saved change, including swapping or removing a section.

Can I add my own products and photos?

Yes. Edit or replace the starter products, and upload your own pictures in the builder.

Domains and going live

Is my store online straight away?

Yes. Every store gets its own ShopIgnitor address as soon as it is built.

Can I use my own domain?

Yes. Connect a domain you own from Domains in your dashboard. Your store keeps working on its ShopIgnitor address until then.

Is my store secure?

Yes. Every store is served over HTTPS, and hosting, security and updates are looked after for you.

Orders and shipping

How do customers pay?

Every store has a cart and ShopIgnitor Checkout, including cash on delivery.

How do I ship orders?

Manage orders from your store's dashboard: confirm them, book one of 20+ couriers and track each parcel to the door.

Can I run marketing campaigns?

Yes. Send SMS, WhatsApp and email campaigns from the same dashboard as your orders.

Credits and plans

What is a credit?

One credit builds one complete store. Your balance is under Credits & Billing in your dashboard.

When will paid plans be available?

Soon — pricing will be announced shortly. The Pricing page shows what each plan will include.

Can I cancel a plan?

Yes, at any time. You keep your plan until the end of the period you paid for. See Refunds & Cancellation.

Your account and data

How do I delete a store?

Open My Websites in your dashboard, use the menu on the store and choose Delete.

Who owns my store's content?

You do — including the words, pictures and logo ShopIgnitor creates for you. See the Terms of Service.

How is my data used?

Only to build and run your store and your account. We do not sell it or use it for advertising. See the Privacy Policy.

Still have a question?

Write to support@shopignitor.com and a person will get back to you.

Contact us