Plans are opening soon
Paid plans are not on sale yet — pricing will be announced soon. This policy explains how refunds and cancellations will work once they are.
Cancelling a plan
- You can cancel a paid plan at any time from your dashboard.
- You keep everything in your plan until the end of the period you have already paid for. After that, your account moves to the free plan.
- Cancelling does not delete your stores.
Refunds
We will refund a payment if:
- you were charged by mistake or charged twice, or
- a problem on our side stopped you from using what you paid for,
and you contact us within 14 days of the charge at support@shopignitor.com. Refunds go back to the card or account you paid with.
Apart from these cases, payments for a period that has started are not refunded, including when you cancel part-way through it.
Store credits
A credit is used when a store is built. Credits for stores that were built successfully are not refundable. If a build does not finish, the credit is returned to your account automatically.
Deleting a store or your account
You can delete a store at any time from your dashboard. Deleting a store or closing your account does not refund the current period of your plan.
Contact
To ask for a refund or with any question about a charge, email support@shopignitor.com with your account email and the date of the charge.